the truth is out there.....
Mystery guest visits are ideal for identifying how your team really are performing in their membership sales or member service. Skilled consultants and trainers will contact your club staff to arrange an appointment and then attend a membership sales appointment. All conversations are recorded and an in-depth report will be sent to you how your team dealt with:
- Telephone Enquiry
- Appointment Setting
- Appointment Confirmation
- Meeting and Greeting Customers
- Conducting a Membership Consultation
- The Club tour
- Price Presentation and Goal Review
- Handling Objections
- Closing for the Sale
- Gaining Referrals
The report will also identify areas for improvement and suggest strategies and alternatives for implementation.
All Mystery Shoppers booked receive a Free Mystery Caller Report prior to the Mystery Shopper.
If you would like further details, prices or for an example profile contact Synergy
NEWS
June 08
Synergy agree a long term partnership with the franchise club chain - Attiva Health Clubs. Attiva are committed to rolling out 15 new clubs in the next 2 years.
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Sep 07
Synergy finalise their acquisition of a printing.com franchise.
"The sheer range of products available is amazing, combine that with the superior quality to high street printers, the blistering turn-around time and the competitor cringing prices, Everyone is a winner!"
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Aug 2007
Group Sales Manager, Melanie Williams gives birth to her first child.
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Apr 2007
At the Insights Discovery annual conference, for a third year running, Synergy's Training Director, Shaun Adams brings home an award.
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Feb 2007
Synergy launch 'Sales Boot Camp', a fast track membership sales training programme.
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Jan 2007
In the first quarter of 2007 Synergy will be launching synergy-printing.com, a dedicated Printing company to offer high quality and low cost marketing materials to our clients and the Leisure industry. Watch this space!
26 June 2006
Synergy Director of Training, Shaun Adams wins again, topped the list of 180 UK trainers for the 2nd year running to receive the ILD 'Blended Learning' award.
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May 2006
Synergy Sponsor ILAM - Institute of Leisure & Amenity Management, Leisure Show held in Bournemouth 27th-28th June 06.
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7 Jan 2006
The Sun Newspaper featured a full page pull out of how Fitness First Fitness Instructors are now using Synergy's member evaluator and Colourful Instructing™ programme for profiling their members.
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