Sales, Service and Retention training for the whole team

The team should understand how a new Member feels and makes decisions right from their first call to fitting in.

I want a training programme all the team can do and finish up with some specific goals they can work to.

-------------------------------------------- Next training day: 7 Apr 09, Midlands
Cost: £149 per person or £99 for 2+ (+vat)
(inclusive as part of either sales or marketing partnerships)
9 places remaining
--------------------------------------------

This unique one day workshop takes a view of the whole Member Journey from understanding why members join, to dealing with enquiries and the basics of selling to convert the visit into a personal experience, yes and even how to service your new members to keep them there.

Who is this for?
An absolute must for the whole team (especially those without dedicated sales teams) - Managers, Fitness staff, Sales staff, Front of house and anyone who must sell to, support or service members.

ITS GETTING HARDER – not only are we all doing the same to get our members through the door, get them to buy and motivate them to stay (joining fee discounts, free gifts and programme reviews etc), but we are all using the same skills inherited from the US 10 years ago. Times have changed and so have our customers’ expectations and awareness of our techniques. This is the essential practical link between Sales, Service & Retention.

What will you get? - Unlike most membership sales/retention workshops, this 1 or 2 day Certified Workshop will show and give you many practical forms, scripts, flow charts, tracking systems, sales tools and techniques to return to your club with and increase sales and retention the very next day -
GUARANTEED OR YOUR MONEY BACK!

Content:

· Re-think what you are selling
· Identify the strengths of your club
· Understand the difference between logical & emotional reasons for joining
· The value of members to your club - why you should make the effort!
· Appreciate the value of what you are selling and why price really isn't an issue
· Build trust with potential members
· Simple techniques for listening and questioning (the key to good selling)
· Develop simple scripts to keep you on track
· Help customers open up and discuss their goals
· Link the tour to their goals and build value
· Present the price to maximise sales
· Charge a joining fee and justify it
· Generate referrals without asking for tel numbers


This course is practical and will take the form of an informal, open workshop inviting response, input and ideas from the participants. It will review your whole Member Journey with simple strategies for maximising every stage of sales, service and retention.

combine this workshop with the Insights Team Dynamics for maximum impact and a great learning experience.


"this was great, learnt loads of new things that we hadn't thought of before"
Katie Carmichael, Peak Physique

--------------------------------------------
Next live training day: 7 Apr 09, Midlands
Cost: £149 per person or £99 for 2+
(inclusive as part of either sales or marketing partnerships)
--------------------------------------------

further info and bookings... OR CALL to reserve your place - 0870 766 95 22